Contract Labor Category Descriptions

1.0 EXPERIENCE DEFINITIONS (back to top)

1.1 General Experience (back to top)

General Experience refers to the minimum of years required in Information Technology (IT). This experience must have been obtained within the most recent 15 years.

1.2 Specialized Experience (back to top)

Specialized Experience refers to the minimum number of years required related to the particular appropriate skills for a labor category. This experience is not in addition to, but may be part of the minimum experience required in General Experience. This specialized experience may require education in specific studies and/or formal accreditation in an IT related discipline (e.g. Certified Novell Engineer (CNE) or MicroSoft Certified Engineer (MSCE).)

1.3 Substitution of Education for Experience (back to top)

An Associate's degree may be substituted for one year of general and specialized experience for those labor categories requiring a high school diploma. A Bachelor's degree may be substituted for two years of general and specialized experience for those labor categories requiring a high school diploma. A Master's degree may be substituted for three years of general and specialized experience for those labor categories requiring a high school diploma. Formal accreditation in an area closely related to the statement of work may be substituted for one year of general and specialized experience for those labor categories requiring a Bachelor's degree. A Master's degree may be substituted for two years of general and specialized experience for those labor categories requiring a Bachelor's degree.

1.4 Substitution of Experience for Education (back to top)

The labor category description provides the minimal degree required to qualify for each labor category. Experience may be substituted for the minimal degree depending on the number of years and nature of the experience. Seven (7) years of general and specialized experience may be substituted for the next degree. However, no experience substitution is allowed for a High School Diploma, Associate's Degree or Formal Accreditation. The allowable substitutions are as follows:

High School Diploma plus 7 years = Bachelor's Degree
High School Diploma plus 14 years = Master's Degree
Bachelor's Degree plus 7 years = Master's Degre

2. LABOR CATEGORY DESCRIPTIONS (back to top)

2.1 Master IT Analyst (back to top)

General Experience: Ten (10) years progressive Information Technology (IT) experience including at least six projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Specialized Experience: Eight (8) years in supervision of substantial IT projects. Five (5) years of this experience must have been in supervising large IT services contracts, including people of various job categories and skills and must have occurred in the last ten (10) years.

Functional Responsibility: Ensures problem resolution and customer satisfaction for individual delivery orders; provides supervisory, technical, and administrative direction for personnel performing on a TO.

Minimum Education: Master's Degree

2.2 Senior IT Analyst (back to top)

General Experience: Nine (9) years of progressive Information Technology (IT) experience including at least five projects in technical areas included in Section C. At least one project must have occurred within the past (3) years.

Specialized Experience: Two (2) years in supervision of substantial IT projects. One (1) year of this experience must have been in supervising large IT service contracts, including people of various job categories and skills and must have occurred in the last five (5) years.

Functional Responsibility: Provides technical and administrative direction for tasks, including review of work products for correctness, compliance with industry accepted standards, FTS standards, and user standards specified in specific TOs.

Minimum Education: Bachelor's degree.

2.3 Journeyman IT Analyst (back to top)

General Experience: Seven (7) years of progressive Information Technology (IT) experience including at least three projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Specialized Experience: One (1) year in management of substantial IT projects. One (1) year of this experience must have been in managing large IT service contracts, including people of various job categories and skills and must have occurred in the last five (5) years.

Functional Responsibility: Supports a senior analyst with both technical and administrative tasks related to the project with direct responsibility for assuring the correctness of a product.

Minimum Education: Bachelor's degree

2.4 Apprentice IT Analyst

General Experience: Five (5) years of progressive Information Technology (IT) experience including at least two projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Functional Responsibility: Works under general supervision, developing the requirements of a product from inception to conclusion. Develops required specifications for simple to moderately complex problems.

Minimum Education: Bachelor's degree

2.5 Junior IT Analyst (back to top)

General Experience: Three (3) years of progressive Information Technology (IT) experience including at least one project in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Functional Responsibility: Works under close supervision, developing the requirements of a product from inception to conclusion. Develops required specifications for simple to moderately complex problems.

Minimum Education: Bachelor's degree

2.6 Entry Level IT Trainee (back to top)

General Experience: No Information Technology (IT) experience in technical areas included in Section C. Should have some academic knowledge related to the technical areas included in Section C.

Functional Responsibility: Works under close supervision, developing the requirements of a product from inception to conclusion. Develops required specifications for simple to moderately complex problems.

Minimum Education: Bachelor's degree

2.7 Senior Subject Matter Expert (back to top)

General Experience: Ten (10) years of progressive Information Technology (IT) experience including at least six projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Specialized Experience: Five (5) years of this experience must have been in performing large IT projects related to the individual's subject matter expertise and must have occurred in the last eight (8) years.

Functional Responsibility: Serves as a senior subject matter technical expert in areas relevant to the project. Produces/reviews substantive and/or complex technical documentation reflecting detailed knowledge of technical areas included in Section C. Documentation subjects shall include but not limited to systems design, system architecture, feasibility studies, and system specifications. Interfaces with Government management personnel. Reports in writing and orally to Contractor management and Government representatives, including the Government CO and COR.

Minimum Education: Bachelor's degree

2.8 Subject Matter Expert (back to top)

General Experience: Seven (7) years of progressive functional experience related to the technical areas included in Section C. Most recent functional project experience must have occurred within the past three (3) years.

Specialized Experience: Three (3) years of this functional experience must have included management responsibility for large projects related to the individual's subject matter expertise and must have occurred in the last five (5) years.

Functional Responsibility: Serves as a subject matter technical expert in areas relevant to the project. Provide guidance to the technical staff on the functional procedures/processes/policies reflecting detailed knowledge of functional areas included in Section C. Interfaces with Government management personnel and functional proponents. Reports in writing and orally to Contractor management and Government representatives, including the Government CO and COR.

Minimum Education: Bachelor's degree

2.9 Senior Technician (back to top)

General Experience: Seven (7) years of progressive Information Technology (IT) experience including at least five projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Functional Responsibility: Is responsible for directing technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Prepares and makes briefings and presentations. Leads team in on-site management of installations. Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity. Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules. Coordinates with the Contractor's project manager, GSA COR, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Minimum Education: Associate's Degree or Formal Accreditation (e.g. CNE, MSCE)

2.10 Journeyman Technician (back to top)

General Experience: Five (5) years of progressive Information Technology (IT) experience including at least three projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Functional Responsibility: Is responsible for direct technical work on projects. Performs a variety of analyses and prepares appropriate documentation. Prepares and makes briefings and presentations. Assists in on-site management of installations. Works independently and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity. Assists in the development and management of project plans. This includes the review of task performance and work products for correctness, for adherence to design concepts and user requirements, and for progress in accordance with schedules. Coordinates with the Contractor's project manager, GSA COR, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Minimum Education: High School Diploma

2.11 Technician (back to top)

General Experience: One (1) year of progressive Information Technology (IT) experience including at least two projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Functional Responsibility: Performs direct technical work on projects. Works under general supervision and installs, operates, maintains, configures, troubleshoots, and repairs IT systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity. Coordinates with the Contractor's project manager, GSA COR, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Minimum Education: High School Diploma

2.12 Junior Technician (back to top)

General Experience: Completed corporate or on-the-job training on the technical skills required to support technical areas included in Section C.

Functional Responsibility: Performs direct technical work on projects. Works under close supervision and installs, operates, maintains, configures, troubleshoots, and repairs communications systems devices, circuits, cables, components, software, and end-user devices, components, software and connectivity. Coordinates with the Contractor's project manager, GSA COR, and Government user representatives to ensure accurate solutions and user satisfaction on technical matters.

Minimum Education: High School Diploma

2.13 Procurement Management Expert (back to top)

General Experience: Seven (7) years of progressive federal procurement experience including procurement planning, procurement, and contract administration. Must demonstrate in-depth knowledge of federal procurement regulations, policies and procedures. Must have at least five (5) years of experience working with federal contracting officers.

Specialized Experience: At least two (2) years of experience with Information Technology specifications and source information related to procurements of IT equipment. Must demonstrate the most recent two (2) years of work experience with new models and types of contract types and have demonstrated knowledge and experience of the benefits and difficulties of using various types of contracts. Should have experience negotiating COTS technical support agreements for hardware, software and communications for Government clients.

Minimum Education: Bachelor's Degree

2.14 Project Control Officer (back to top)

General Experience: Seven (7) years progressive Information Technology (IT) experience including at least four projects in technical areas included in Section C. At least one project must have occurred within the past three (3) years.

Functional Responsibility: Maintains the project schedule and ensures that deliverables are completed in timely manner. Oversees project cost control and cost projections. Supports the project manager in use of the project management tools used for activity assignment, resource planning, and cost control. Ensures the invoicing process provides the proper information and distribution on the invoices. Ensures smooth coordination consistent with the contract and task order procedures for the key personnel approval, consent to subcontract as well as consent to purchase travel, tools and other direct costs. Ensures problem resolution and customer satisfaction for individual task orders.

Minimum Education: Bachelor's Degree

2.15 Emerging Technology Expert (back to top)

General Experience: One (1) year progressive Information Technology (IT) experience in technology areas included in Section C. Experience may have been gained in academic/commercial/government environment.

Specialized Experience: Requires demonstrated hands-on experience and/or training in the emerging technology area(s) included in Section C. Experience may have been gained in academic/commercial/government environment.

Minimum Education: Bachelor's Degree

2.16 Clerical (back to top)

General Experience: None

Specialized Experience: None

Functional Responsibility: Performs a variety of office related duties to include filing, copying, delivery, mailing, etc.

Minimum Education: High School Diploma

2.17 Technical Writer (back to top)

General Experience: Five (5) years experience developing, editing, and producing technical and graphic documentation for IT systems.

Specialized Experience: Two (2) years experience producing documentation for Government IT systems.

Functional Responsiblity: Reviews and edits highly complex written and graphic technical materials, including system configuration, documentation, studies, reports and other presentation graphics. Ensures compliance with standards of style and format, good usage of English, and overall structure and organization of material.

Minimum Education: Bachelor's Degree

3.0 LABOR CATEGORY MATRIX (back to top)

The following table is provided to help emphasize the varying levels of experience and education required to qualify for each labor category. Refer to Section 2 - Labor Category Description for further clarification on the matrix entries.

Gen'l - # of years IT Experience column provides the minimal number of years IT experience required under General experience.

Gen'l - # of projects column provides the experience on the minimal number of IT projects required under General experience.

Gen'l - # of proj within> and The Last # of Years columns provide the minimal number of projects required within the last number of years required under General experience.

Spec - # of years Experience in task area column provides the minimal number of years IT experience required under Specialized experience.

Spec - # years supervising IT service contract and Spec - within last # years columns provide the minimal number of years supervising IT service contracts within the last number of years required under Specialized experience.

Educational Degree Required column provides the minimal degree required to qualify for the labor category. See Section 1.4 - Substitution of Experience for Education that may allow personnel to meet this requirement.